ITL Contact Center as a Service (CCaaS) is a comprehensive suite of cloud-based solutions for businesses like yours. Choose the features you need-like automatic call distribution, dialer, logger, multimedia or omni channel capabilities. And pay only for what you use. 

Deploy your call center in the cloud or as a hybrid architecture of on-premise + cloud to satisfy regulatory or security requirements. Ramp volumes up or down to keep up with demand. 

No need to invest in costly infrastructure or ongoing maintenance. No more worries over technology becoming obsolete. 

With ITL  CCaaS, you can change features and functionality as needed. Move from outbound to inbound calling. Move back from inbound to outbound. Flexibility, affordability, and choice are why so many businesses use Inception CCaaS. 

Features: 

• Range of Services 
  ITL CCaaS includes a comprehensive suite of services, including multi-channel customer interaction features, recording and storage of calls, and IVR and routing capabilities. We install deploy the CCaaS solution for you, integrate it with your existing applications, then provide ongoing maintenance and technical support. 
• Flexible Platform 
  The cloud-based platform easily integrates with existing business applications and CRM modules. 
• Customized Admin Control 
   A special interface lets you change and customize settings and configurations to suit your requirements. 
• Free Up Key IT Staff 
  Using ITL CCaaS, you can outsource all of the operational functions of the contact center, including support and maintenance. This leaves your key IT staff free to focus on more strategic business initiatives. 
• Record and Analyze 
  ITL CCaaS features let you record and store all calls that include customer interactions. All customer data is analyzed to reveal information such as patterns, call times, wait times, answer speed times, etc.